Mobile money transfer service EcoCash has for the umpteenth time warned its customers to be wary of fraudsters who illegally withdraw money from accounts without customers’ consent.
Ecocash dismissed claims that its system has been hacked and urged its customers not to give third parties their pin codes to prevent being robbed. It said in a statement on Monday:
Ecocash is aware of reports of fraud where unsuspecting Ecocash customers have lost money to criminals using false identities after they harvest customers’ mobile phone numbers from social media platforms such as WhatsApp.
Ecocash wishes to assure the public and our valued customers that the Ecocash system has not been hacked and remains safe and secure.
Ecocash urges customers to be vigilant against fraud by checking the identity of people they send money to and not sharing their Ecocash pin with anyone.
Ecocash urged customers to report suspected cases of fraud to the police or through their SMS helpline 0771222114 while customers can also visit their nearest Ecocash shops.